Interact and communicate with other department manages, ERGC and all other regulatory personnel when necessary.Supervise the surveillance of Casino operations, guests, team members, drops and monetary transactions.Maintain the integrity and confidentiality of the Surveillance department, ERGC and Hard Rock International company matters. Responsible for assisting the Director in the overall Surveillance operations of Hard Rock Hotel & Casino Sacramento at Fire Mountain.Creates an atmosphere that induces guests to make Hard Rock Hotel & Casino Sacramento at Fire Mountain their choice for gaming entertainment responsible for actively building and retaining guest relations and acts as a mentor to team members in order to provide superior guest service.(These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position) Support and maintain the Hard Rock’s Service Standards at all times, while promoting outstanding guest relations. Ensures adherence to all regulatory agencies, Internal Control Standards, departmental and company policies and procedures. The incumbent is responsible for coordinating and managing surveillance operations by participating in the observation and recording of gaming activity to help safeguard Hard Rock Hotel & Casino Sacramento at Fire Mountain assets and provide a safe environment for guests and team members.
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